In today's digital age, Artificial Intelligence (AI) is playing an increasingly significant role in various industries, including contact centers. With its ability to automate tasks, provide insights...
Jun 02, 2023
8x8 vs ThinkBright
Compare 8x8 vs ThinkBright. Find out whether 8x8 or ThinkBright is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and ThinkBright and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 51 Reviews
- 4 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
think bright is one unique VoIP provider: it functions as a traditional local and long distance telephone company and a competitive business VoIP provider. The strangest part is that those two functions actually help think bright service...
Provider Info
- Website: 8x8.com
- Headquarters Country: United States
- Founder Year: 1996
- Website:
- Headquarters Country:
- Founder Year: 2006
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
Our company got 8X8 and had trouble from the get go to set it up. I asked for help and even offered to pay someone to come out and set it up but was told they don't do that and I could watch some videos or look at their website for help. About 5 months later of never using the service and paying for it, the owner of the company passed away with Covid. I called and asked to cancel the service as we were deciding whether or not the company would continue. They said the only way to cancel is to pay the entire 2 year contract in full. Just a terrible customer service experience and a no very understanding or compassionate business. Think twice before signing up for their service!
The worst experience ever. I would put 0 stars if I could. It started off as a great partnership, but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with a terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like this happens. Fast forward to today - we have been unable to send out any texts for a majority of our extensions since Thursday last week. It is Tuesday today and the issue is still there — even though they told me two or three times that it was fixed. As I am writing this review I have been listening to their TERRIBLE on hold melody for 39 minutes while they are supposedly transferring me to “a senior tech” — whatever it means. We are now in the sixth day of waiting, yesterday lost a $1500+ of revenue because of this and who know how much more we are going to lose because of this terrible company. We will be porting out our numbers and leaving 8x8 for good as soon as humanly possible and I will probably be putting a case together with my attorney to sue them for lost profits. My advise - never work with this company and if you are working with them now - run without looking back.
I normally don't leave reviews but when service is this good I have to give credit to hard working people. David runs a world class business. I'm a CTO of a company and hard headed about letting anyone help me do anything. I've used PBX so I know it quite well. David is so quick at getting anything I need done its one of the few services I use that I actually either make a quick call or shoot an email and its done quicker then I can snap my fingers. David sounded like he was on his death bed one day when I called and was sick at home and still did my request for me when he has a team of support agents that he could have easily referred me too. Another great thing as anyone in the tech field can tell you everything is always an emergency or needs to happen right away. So having a guy like David who is fast and really knows his stuff makes me look good at my own job. The price is also the best I've found. I was referred to Thinkbright from a friend who had nothing but great things to say about thinkbright. So if your looking for a business VOIP or hosted PBX services don't go with anyone else and choose thinkbright.net
The sound quality of Think Bright is great. They did an excellent job of getting my business hooked up and running. Customer support was very helpful and considerate. Think Bright is a great VOIP provider and I highly recommend this company for anyone that is in the market for an inexpensive alternative to regular land-line telephones. Give Think Bright a shot. I really don't think you will be disappointed. Everything that was promised to me was delivered.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
