BroadConnect Telecom Reviews

BroadConnect Telecom provides VoIP services which include Hosted PBX, SIP Trunking, Hosted Call Center, Video Conferencing, Business internet, and VoIP equipment. They are a leading VoIP service provider in Canada. BroadConnect offers businesses a solution that is designed to fit their unique needs.

Hosted PBX and SIP Trunking

Businesses of all shapes and sizes need a wide range of different communication solutions. The Hosted PBX and SIP Trunking solutions that BroadConnect offers can meet the needs of any business demand at an affordable price. The BroadConnect Hosted PBX phone service offers a phone system, advanced calling feature, mobile integration, and web portal management, all with no capital investment or maintenance contracts. With the BroadConnect SIP services, customers get a service that is compatible with leading IP-PBX’s, E911 Compliant, Burstable Capacity, and Toll Fraud Connection.

Users Average Rating

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Simple Setup, Lots of Features and Easy to Use Solution - BroadConnect Telecom

rainasen Aug 08, 2017

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 5 (1 vote)

We asked for a quote on a phone system for our 2 locations. We do a lot of
calling with in the 2 offices and sales agents on the road because of the
nature of our business and wanted a solution that was quick to deploy and
would run for home, office and mobile workers. Broadconnect telecom provided
us with a demo to test with all the features enabled. After testing other
systems from other companies we decided to go with BroadConnect and it has
been about 5 months and we couldnt be happier. Apart from a couple of
downtime episodes, one of which was due to our ISP's problem, we are happy
with the service and the solutions provided.

Pros quick deployment and cost effective

Cons support could be a little more proactive

Not the Tier 1 Telecom Provider They Proclaim to Be - Broadconnect

dslltd Sep 19, 2016

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 2 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

We are a midsize company with a small call center and were sold the
BroadConnect hosted solution complete with reporting services. After making
it through a very long 3 year contract with BroadConnect, I have have very
little that is positive to say about this company. From day one we struggled
with call quality and functionality. For a midsize company like ourselves the
hosted system they provide is way too locked down to administer effectively
and they never were able to provide all the functionality that was promised
during the sale of the system. Their helpdesk is not very helpful as on many
occasions my network admin knew more about networking than their technicians.

At the end of the day while the price is great, the hassles and lack of
accountability from this company is not worth the trouble.

Pros Price

Cons Poor Call Quality, service reliability, poor support, poor deployment process

Problems all the time - Broadconnect

LauraMM Feb 20, 2015

user_review

Sound Quality

Average: 2 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 2 (1 vote)

Reliability

Average: 2 (1 vote)

Rating

Average: 2 (1 vote)

There are always lots of problems that come and go. The phone cuts out mid-conversations, sometimes it blocks calls, sometimes it traps people on hold, sometimes people tell me that they cannot hear me, etc. There seems to be new issues every few weeks and this has been going on for at least five years. And the support staff are not helpful and usually tell us that they don't see any problems. And we have to call and call again until anyone will help us resolve the issue at hand.

Pros the price

Cons Unreliable system, poor customer service, inconsistent phone quality

BroadConnect Telecom

Toronto , Ontario

Canada

2010Year Founded

3User Reviews

Overall Rating

Sound Quality53%

Reliability46%

Features60%

Customer Service40%

Price80%

Service Locations

United States
Canada