Website and Service down
the website and the service was down for over 24 hours. No information on what happened. Very frustating.
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where is the service?
does anyone have service with myphonecompany? i have had this for almost two years and it has worked ok..but now no service at all, no website will open for them and also they don't answer their phone..please let me know at donthomas@aol.com
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I have been with myphonecompany for one year. Have had only minor setbacks at times, which actually were addressed fairly rapidly by tech support over e-mail, never by phone (forget that.) Have never been impressed with their website (which is currently innaccessible) having had difficultiies with turning on/off call forwarding when traveling. Recently, for no reason, the phone swithces over to enhanced voice mail after only one ring and I cannot answer the phone when I'm standing right beside it. Ridiculous. I have the phone connected to a regular answering machine/system that I prefer, and in actuality, if I do not turn it off, it should never go to enhanced voice mail. But it does, and I end up missing messages if I am not using the computer. Sometimes it doesn't even ring before switching to enhanced voice mail, so people think I'm not home. Or they have been reporting that they were unable to get through at all. This last week, I have had the line go garbled then die while on extended conversation (whether or not this is the cable connection, or the phone company's fault, I'm unsure.) But this last 24 hours takes the cake. Obviously in Oct 2005 there was a similiar problem. I have no dial tone and zero service. It is not my cable connecton, router etc, and I cannot e-mail them either. I don't have the time to waste calling the 800 number. So I'm going to switch and am currently reviewing other providers. It's too bad, for until recently, I was fairly pleased with the service. I found it convenient to travel with the SPA, and have enjoyed a virtual number. Overall sound quality is ok, occasionally tinny, though most people do not notice any difference. Overall reliability has been actually quite good until recently, as has been customer service. I have no idea what's going on, and can only assume some major internal problem. But, I've had it now. Hope this helps.
No
no dial tone no service
I have been with myphonecompany for one year. Have had only minor setbacks at times, which actually were addressed fairly rapidly by tech support over e-mail, never by phone (forget that.) Have never been impressed with their website (which is currently innaccessible) having had difficultiies with turning on/off call forwarding when traveling. Recently, for no reason, the phone swithces over to enhanced voice mail after only one ring and I cannot answer the phone when I'm standing right beside it. Ridiculous. I have the phone connected to a regular answering machine/system that I prefer, and in actuality, if I do not turn it off, it should never go to enhanced voice mail. But it does, and I end up missing messages if I am not using the computer. Sometimes it doesn't even ring before switching to enhanced voice mail, so people think I'm not home. Or they have been reporting that they were unable to get through at all. This last week, I have had the line go garbled then die while on extended conversation (whether or not this is the cable connection, or the phone company's fault, I'm unsure.) But this last 24 hours takes the cake. Obviously in Oct 2005 there was a similiar problem. I have no dial tone and zero service. It is not my cable connecton, router etc, and I cannot e-mail them either. I don't have the time to waste calling the 800 number. So I'm going to switch and am currently reviewing other providers. It's too bad, for until recently, I was fairly pleased with the service. I found it convenient to travel with the SPA, and have enjoyed a virtual number. Overall sound quality is ok, occasionally tinny, though most people do not notice any difference. Overall reliability has been actually quite good until recently, as has been customer service. I have no idea what's going on, and can only assume some major internal problem. But, I've had it now. Hope this helps.
No
no dial tone, service
I have been with myphonecompany for one year. Have had only minor setbacks at times, which actually were addressed fairly rapidly by tech support over e-mail, never by phone (forget that.) Have never been impressed with their website (which is currently innaccessible) having had difficultiies with turning on/off call forwarding when traveling. Recently, for no reason, the phone swithces over to enhanced voice mail after only one ring and I cannot answer the phone when I'm standing right beside it. Ridiculous. I have the phone connected to a regular answering machine/system that I prefer, and in actuality, if I do not turn it off, it should never go to enhanced voice mail. But it does, and I end up missing messages if I am not using the computer. Sometimes it doesn't even ring before switching to enhanced voice mail, so people think I'm not home. Or they have been reporting that they were unable to get through at all. This last week, I have had the line go garbled then die while on extended conversation (whether or not this is the cable connection, or the phone company's fault, I'm unsure.) But this last 24 hours takes the cake. Obviously in Oct 2005 there was a similiar problem. I have no dial tone and zero service. It is not my cable connecton, router etc, and I cannot e-mail them either. I don't have the time to waste calling the 800 number. So I'm going to switch and am currently reviewing other providers. It's too bad, for until recently, I was fairly pleased with the service. I found it convenient to travel with the SPA, and have enjoyed a virtual number. Overall sound quality is ok, occasionally tinny, though most people do not notice any difference. Overall reliability has been actually quite good until recently, as has been customer service. I have no idea what's going on, and can only assume some major internal problem. But, I've had it now. Hope this helps.
No
no dial tone, service
I have been with myphonecompany for one year. Have had only minor setbacks at times, which actually were addressed fairly rapidly by tech support over e-mail, never by phone (forget that.) Have never been impressed with their website (which is currently innaccessible) having had difficultiies with turning on/off call forwarding when traveling. Recently, for no reason, the phone swithces over to enhanced voice mail after only one ring and I cannot answer the phone when I'm standing right beside it. Ridiculous. I have the phone connected to a regular answering machine/system that I prefer, and in actuality, if I do not turn it off, it should never go to enhanced voice mail. But it does, and I end up missing messages if I am not using the computer. Sometimes it doesn't even ring before switching to enhanced voice mail, so people think I'm not home. Or they have been reporting that they were unable to get through at all. This last week, I have had the line go garbled then die while on extended conversation (whether or not this is the cable connection, or the phone company's fault, I'm unsure.) But this last 24 hours takes the cake. Obviously in Oct 2005 there was a similiar problem. I have no dial tone and zero service. It is not my cable connecton, router etc, and I cannot e-mail them either. I don't have the time to waste calling the 800 number. So I'm going to switch and am currently reviewing other providers. It's too bad, for until recently, I was fairly pleased with the service. I found it convenient to travel with the SPA, and have enjoyed a virtual number. Overall sound quality is ok, occasionally tinny, though most people do not notice any difference. Overall reliability has been actually quite good until recently, as has been customer service. I have no idea what's going on, and can only assume some major internal problem. But, I've had it now. Hope this helps.
No
no dial tone, service
I have been with myphonecompany for one year. Have had only minor setbacks at times, which actually were addressed fairly rapidly by tech support over e-mail, never by phone (forget that.) Have never been impressed with their website (which is currently innaccessible) having had difficultiies with turning on/off call forwarding when traveling. Recently, for no reason, the phone swithces over to enhanced voice mail after only one ring and I cannot answer the phone when I'm standing right beside it. Ridiculous. I have the phone connected to a regular answering machine/system that I prefer, and in actuality, if I do not turn it off, it should never go to enhanced voice mail. But it does, and I end up missing messages if I am not using the computer. Sometimes it doesn't even ring before switching to enhanced voice mail, so people think I'm not home. Or they have been reporting that they were unable to get through at all. This last week, I have had the line go garbled then die while on extended conversation (whether or not this is the cable connection, or the phone company's fault, I'm unsure.) But this last 24 hours takes the cake. Obviously in Oct 2005 there was a similiar problem. I have no dial tone and zero service. It is not my cable connecton, router etc, and I cannot e-mail them either. I don't have the time to waste calling the 800 number. So I'm going to switch and am currently reviewing other providers. It's too bad, for until recently, I was fairly pleased with the service. I found it convenient to travel with the SPA, and have enjoyed a virtual number. Overall sound quality is ok, occasionally tinny, though most people do not notice any difference. Overall reliability has been actually quite good until recently, as has been customer service. I have no idea what's going on, and can only assume some major internal problem. But, I've had it now. Hope this helps.
No
no dial tone, service
I have been with myphonecompany for one year. Have had only minor setbacks at times, which actually were addressed fairly rapidly by tech support over e-mail, never by phone (forget that.) Have never been impressed with their website (which is currently innaccessible) having had difficultiies with turning on/off call forwarding when traveling. Recently, for no reason, the phone swithces over to enhanced voice mail after only one ring and I cannot answer the phone when I'm standing right beside it. Ridiculous. I have the phone connected to a regular answering machine/system that I prefer, and in actuality, if I do not turn it off, it should never go to enhanced voice mail. But it does, and I end up missing messages if I am not using the computer. Sometimes it doesn't even ring before switching to enhanced voice mail, so people think I'm not home. Or they have been reporting that they were unable to get through at all. This last week, I have had the line go garbled then die while on extended conversation (whether or not this is the cable connection, or the phone company's fault, I'm unsure.) But this last 24 hours takes the cake. Obviously in Oct 2005 there was a similiar problem. I have no dial tone and zero service. It is not my cable connecton, router etc, and I cannot e-mail them either. I don't have the time to waste calling the 800 number. So I'm going to switch and am currently reviewing other providers. It's too bad, for until recently, I was fairly pleased with the service. I found it convenient to travel with the SPA, and have enjoyed a virtual number. Overall sound quality is ok, occasionally tinny, though most people do not notice any difference. Overall reliability has been actually quite good until recently, as has been customer service. I have no idea what's going on, and can only assume some major internal problem. But, I've had it now. Hope this helps.
No
you should know
I have had service with MYPHONECOMPANY for 4.5 months. Support from there office is minimal. it took 3 months to get an 800 numberl. Sound quality is only minimal 1/2 the time I ususally get lots of echo or other noise.
Today 4/18/06 I don;t get anything, no dial tone, if you try to call in just a wierd noise. Web site is not up and although their 800 # is answered as soon as you xfer to customer service, billing, tech support or pre purchase support the line goes dead. I'm moving soon so if they get back up and working I will switch to another VOIP provider. Idea is great and pricing is 1/2 or more of The Cable Company or The Phone Company.
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Pages
MyPhoneCompany
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2002Year Founded
21%Recommend
37User Reviews
Overall Rating
3.78
